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terms and conditions

Please read these conditions carefully before using the beautybyanya.com website. By using beautybyanya.com, you signify your agreement to be bound by these conditions.

Buying products from the online shop

Contract

When you place an order to purchase a product from beautybyanya.com, you will receive an email confirming receipt of your order and containing the details of your order (this is generated automatically). Your order represents an offer to purchase a product which is accepted when an email confirmation is sent to you stating that your ordered product(s) have been dispatched. Any products on the same order which have not been confirmed in this email do not form part of that contract.

Returns policy

If you are not entirely satisfied with your purchase, you may return it for a full refund (excluding postage and packaging costs) provided:

  • The product is returned unopened and it is in its original condition (including the packaging)
  • You email us stating which item(s) you wish to return and the reason within 7 days of receipt
  • You pay the cost of delivery for the return of the item to Spain. It is recommended that you use a certified and insured method of postage as Beauty by Anya can not be held responsible for loss or damage of the product(s) in transit.

Gift vouchers are exempt – these items are not refundable.

If your product is defective or damaged, please report this as soon as possible after receipt, but no later than 30 days. You may return the item and receive a full refund (including postage costs if applicable) or return the item and have a replacement product dispatched at no extra cost.

Please email us with full details of any defective or damaged products.

When a refund has been requested, this will be processed promptly but no later than 14 days from the date your returned product is received back. Refund payments will be made by the same method as the original purchase.

This policy does not affect your statutory rights.

Pricing and availability

Great care is taken to ensure that prices and delivery estimates are accurate. In the unlikely event that a product is discovered to be incorrectly priced during the dispatch process, the following process will be followed.

If a product's correct price is lower than the stated price, the lower amount will be charged to you automatically. If a product's correct price is higher than the stated price, you will be contacted and given the option to cancel your order or pay the correct price.

Please note that delivery estimates are not guaranteed delivery times and should not be relied upon as such. As your order is processed, you will be informed by email if any products you order turn out to be unavailable.

Delivery information

We deliver worldwide using a variety of transport companies. Once you have placed an item in your shopping basket, you will be given a number of delivery options on the shopping basket page.

Please bear in mind when working out when you will receive your order that working days do not include Saturdays, Sundays and bank holidays.

Customs

When ordering goods from Beauty by Anya for delivery outside Spain, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be paid by you as Beauty by Anya has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from this website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International customers and customers dispatching products internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Events beyond the reasonable control of Beauty by Anya

Beauty by Anya will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond the reasonable control of Beauty by Anya.

Ways to pay for purchases on beautybyanya.com

The following methods of payment can be used to make purchases on this website:

  • Visa
  • Mastercard
  • AMEX *
  • Delta *
  • Switch / Maestro *
  • Solo *
  • Electron *
  • Paypal

* These payment methods are only available in certain countries. Once you have selected your country from the list in the secure window, a list of acceptable payment methods will be displayed for your country.

Please also note that these payment methods apply only to purchases made on this website. See below for acceptable payment methods for treatments.

Information related to the purchase of Gift Vouchers

Gift vouchers are available in denominations of 5, 10, 20 and 50€ and can be redeemed against the cost of treatments or products from this website.

All gift vouchers are non refundable, either in full or part, when the cost of a treatment or product is less than the value of the voucher, change will only be given in the form of gift vouchers to redeem off a future purchase. Vouchers cannot be exchanged for cash.

All appointments are subject to availability. Upon receipt of your delivery, please check your order carefully and report any discrepancies as soon as possible by email. Your vouchers should arrive in perfect condition. If they have been damaged in transit, please also report this as soon as possible so that a replacement can be sent to you free of charge.

Care should be taken with all vouchers as torn, damaged or defaced vouchers may not be accepted. Lost or stolen vouchers cannot be replaced.

Please be advised that each appointment begins with a consultation to discuss the best treatment to suit your needs and a short health declaration. There are some medical circumstances where certain treatments are not advised. If in any doubt, please consult your doctor.

Gift vouchers have no expiry date.

Appointments and professional treatments carried out by Beauty by Anya

Cancellation policy

Should you wish to reschedule, amend or cancel an appointment, please call (+34) 646 397 837 giving as much notice as possible so that the time can be utilised by another customer. If you are unable to provide at least 24 hours advance notice of such a change, a cancellation fee will be applied. This is equal to the total cost of all the treatments booked. You may cancel your appointment by leaving a message on the answer machine - please note we will always call you back to confirm we have received your instructions.

Large or group bookings

For large or group bookings, you may be asked to pay a deposit to secure your first appointment. This is fully refundable in accordance with the cancellation policy above unless separate conditions have been agreed with you.

Appointment location

Visits can be made to select hotels in Menorca, your holiday villa or apartment, place of work or your home in Menorca. For home or work visits, please bear in mind that due to the amount of equipment required for some treatments, we regret that visits can not be made to flats above the 1st floor unless a lift is available. Suitable parking will also be required close to your location. If in any doubt, please enquire at the time of making your appointment. Appointments which need to be abandoned due to the location not meeting these requirements will be charged in accordance with the cancellation policy.

Acceptable payment methods for treatments

The following methods of payment are accepted for treatments on the day of your appointment:

  • Euros cash
  • Sterling cash (please advise at the time of making your appointment if you wish to pay with sterling cash – any change will be given in Euros equivalent)
  • Visa *
  • Visa Electron *
  • Mastercard *
  • Maestro *
  • 4B *
  • Beauty by Anya Gift vouchers

* Payment by credit and debit cards can not be carried out in areas where there is no or little mobile phone coverage. If in doubt, please ensure you have an alternative means of payment. Alternatively, you may pay in advance for your treatment by purchasing gift vouchers online on our website, where we also accept payments by American Express in addition to the payment methods listed above. If you are paying in advance for your treatment, funds must be received at least 24 hours prior to your appointment. At the discretion of Beauty by Anya, you may be asked to pay in advance for your treatment. Please note that there is a minimum charge of 30€ per visit.

End of terms and conditions
26 March 2014



Make an appointment online

During the summer months, we recommend you book at least 2 weeks in advance although we will endeavour to accommodate last minute bookings. Please note that this is a request for an appointment. We will contact you to confirm the appointment date and time.

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